Volltext-Downloads (blau) und Frontdoor-Views (grau)

The challenges connected with implementing a new operational platform

  • Change management is a very diverse subject which can be found and applied in every department of a big company. One area, where it often could be found is Business Process Management (BPM). BPM links the company’s goals, and also eases the day-to-day workload of the people, and increases the performance of the company by implementing technologies. These technologies range from something really simple to really big-scaled, e.g. a new operational platform. However, when something like that is undertaken change management methodology has to be applied. Since BPM is implementing a new technology in that field, change management methodology has to be applied, IT change management. The theoretical part of this research paper identifies the possible IT change management model. Examples mentioned include BPR, STS and PROGRESS that could be applied in a big scale project. This is the first set of challenges that has to be resolved. The second set of challenges that was identified is namely what role the IT consultant is going to assume - an Expert role, Pair of Hands role or a Collaborative role. Thirdly, it has be seen in theory what are the pre-requests for an IT change management project or a possible check list that has to be taken into account when undergoing an IT change project. The second part of the paper evaluates how the challenges, identified in the theoretical part, are observed in practice. In particular, if they have been experienced in the past or also after Platform B was being implemented in Organization A. The information provided in this research paper is based on primary research with seven interviews of people from Organization A, one survey amongst a particular group in Organization A, and secondary research incorporates literature review on relevant points and also corporate documents of Organization A.

Export metadata

Additional Services

Search Google Scholar


Author:Doncho Donchev
Advisor:Marc Peter Radke
Document Type:Bachelor Thesis
Year of Completion:2015
Year of first Publication:2015
Release Date:2015/11/26
Tag:challenges; operational; platform
Degree Program:IBM - International Business Management
Functional area:Production, Operations and Supply Chain Management