@inproceedings{FreitagHusen2003,
  author    = {Mike Freitag and Christian van Husen},
  title     = {The role of design concepts in service companies},
  series = {Popping corks on New Service Paradigms : AMA Servsig services research conference, 12-14 June, 2003, Reims, France, Proceedings},
  year      = {2003},
  language  = {en}
}