TY  - CPAPER
U1  - Konferenzveröffentlichung
A1  - Freitag, Markus
A1  - Husen, Christian van
T1  - IT services - a special field of new service development
T2  - 9TH, International research symposium on service excellence in management:; QUIS 9: interdisciplinary contributions; 2004; Karlstad, Sweden
Y1  - 2004
SN  - 918501981X
SB  - 918501981X
SP  - 38
EP  - 46
PB  - Karlstad University Press
CY  - Karlstad
ER  -