@incollection{HusenOpitz2004,
  author    = {Christian van Husen and Marc Opitz},
  title     = {Service-Engineering f{\"u}r IT-basierte Dienstleistungen},
  series = {Computer aided engineering f{\"u}r IT-basierte Dienstleistungen : Arbeiten aus dem Forschungsvorhaben ServCase},
  publisher = {LIV},
  address   = {Leipzig},
  isbn      = {978-3-934178-39-7},
  pages     = {68 -- 80},
  year      = {2004},
  language  = {de}
}