@inproceedings{GutscheGriffith2017,
  author    = {Gutsche, Katja and Griffith, Jennifer},
  title     = {Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance},
  booktitle = {Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings},
  isbn      = {978-3-319-61240-9},
  doi       = {10.1007/978-3-319-61240-9_10},
  pages     = {101 -- 108},
  year      = {2017},
  language  = {en}
}