TY - CPAPER U1 - Konferenzveröffentlichung A1 - Elstermann, Matthes A1 - Husen, Christian van A1 - Häfner, Polina T1 - The dimenSion concept - approaching service prototyping from a multi-aspect description perspective T2 - Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, University of Porto, Porto, Portugal Y1 - 2017 ER -