@inproceedings{ElstermannHusenHaefner2017,
  author    = {Matthes Elstermann and Christian van Husen and Polina H{\"a}fner},
  title     = {The dimenSion concept - approaching service prototyping from a multi-aspect description perspective},
  series = {Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, University of Porto, Porto, Portugal},
  year      = {2017},
  language  = {en}
}