TY - CHAP U1 - Konferenzveröffentlichung A1 - Saed, Imran A1 - Häberle, Dieter A1 - Husen, Christian van T1 - Service Design: An Approach to Tuning Service Parameters T2 - 27th RESER Conference Bilbao, Sep 7-9, 2017, Spain Y1 - 2017 SN - 978-84-697-5412-2 SB - 978-84-697-5412-2 SP - 581 EP - 591 ER -