@incollection{Husen2016,
  author    = {Husen, Christian van},
  title     = {Systematische Entwicklung transformierter Leistungen},
  booktitle = {Servicetransformation},
  isbn      = {978-3-658-11097-0},
  doi       = {10.1007/978-3-658-11097-0_15},
  pages     = {333 -- 350},
  year      = {2016},
  language  = {de}
}