@inproceedings{FreyLuethjeReich2013, author = {Stefan Frey and Claudia L{\"u}thje and Christoph Reich}, title = {Key Performance Indicators for Cloud Computing SLAs}, series = {EMERGING 2013: The Fifth International Conference on Emerging Network Intelligence, September 29 - October 3, 2013, Porto, Portugal}, isbn = {978-1-61208-292-9}, issn = {2326-9383}, pages = {60 -- 64}, year = {2013}, language = {en} }