@inproceedings{DrollImranSaemannetal.2016,
  author    = {Carsten Droll and Saed Imran and Miriam S{\"a}mann and Christian van Husen and Dieter H{\"a}berle and Abdul R. Abdel Razek},
  title     = {A Coherent Set of Customer Experience Factors for the Developers of Industrial Product Services},
  series = {26th Annual RESER Conference, September 8/10 - 2016, Naples, Italy},
  isbn      = {979-12-200-1384-0},
  pages     = {20 -- 28},
  year      = {2016},
  language  = {en}
}