TY - CHAP U1 - Konferenzveröffentlichung A1 - Droll, Carsten A1 - Imran, Saed A1 - Sämann, Miriam A1 - Husen, Christian van A1 - Häberle, Dieter A1 - Abdel Razek, Abdul R. T1 - A Coherent Set of Customer Experience Factors for the Developers of Industrial Product Services T2 - 26th Annual RESER Conference, September 8/10 - 2016, Naples, Italy Y1 - 2016 SN - 979-12-200-1384-0 SB - 979-12-200-1384-0 SP - 20 EP - 28 ER -