TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Gutsche, Katja
A1  - Griffith, Jennifer
T1  - Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance
T2  - Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
KW  - Service operation
KW  - Human-centered service processes
KW  - Smart service devices
KW  - Workplace analysis
KW  - Services in industry 4.0
Y1  - 2017
SN  - 978-3-319-61240-9
SB  - 978-3-319-61240-9
U6  - https://doi.org/10.1007/978-3-319-61240-9_10
DO  - https://doi.org/10.1007/978-3-319-61240-9_10
SP  - 101
EP  - 108
PB  - Springer
CY  - Cham
ER  -