@incollection{HusenImranHaeberle2018,
  author    = {Christian van Husen and Saed Imran and Dieter H{\"a}berle},
  title     = {Design-Parameter – Ein systematischer Weg der Serviceentwicklung},
  series = {Service Business Development: Band 2. Methoden – Erl{\"o}smodelle – Marketinginstrumente},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-22424-0},
  doi       = {10.1007/978-3-658-22424-0\_5},
  pages     = {103 -- 119},
  year      = {2018},
  language  = {de}
}