@incollection{Husen2016,
  author    = {Christian van Husen},
  title     = {Systematische Entwicklung transformierter Leistungen},
  series = {Servicetransformation},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-11097-0},
  doi       = {10.1007/978-3-658-11097-0\_15},
  pages     = {333 -- 350},
  year      = {2016},
  language  = {de}
}