TY - CHAP U1 - Konferenzveröffentlichung A1 - Husen, Christian van A1 - Fehrenbach, Daniela A1 - Metzger, Ron T1 - Designing Customer Experience Value by Digital Service Twins T2 - 32nd RESER International Conference, December 8-10, 2022, Gustave Eiffel University, Paris, France Y1 - 2022 ER -