TY  - RPRT
U1  - Forschungsbericht
A1  - Kopp, Harald
A1  - Bowers, Kevin
T1  - The Value of Telemetry - A Guide to Successfully Connect with Your Customers
N2  - For all hardware companies, telemetry is the key to growing services profitably with digitally-enabled services and optimizing the total cost to serve.
Yet, the TSIA Field Services Benchmark data also shows that building this foundation remains difficult. The key to providing telemetry at scale is to understand and communicate the value of telemetry in two ways—internally, to get the resources to drive it, and externally to customers, to convince them to adopt and consume the telemetry offers that will drive their business outcomes.
In this paper, Harald Kopp and Kevin Bowers give guidance and key insights on how to present the value of telemetry to customers and internal stakeholders.
KW  - Digitale Transformation
KW  - Digital Transformation
KW  - Technology Services
KW  - Remote Services
KW  - Telemetry
Y2  - 2022
UR  - https://www.tsia.com/resources/the-value-of-telemetry
SP  - 12
S1  - 12
ER  -