TY - CHAP U1 - Konferenzveröffentlichung A1 - Freitag, Mike A1 - Husen, Christian van T1 - The role of design concepts in service companies T2 - Popping corks on New Service Paradigms : AMA Servsig services research conference, 12-14 June, 2003, Reims, France, Proceedings Y1 - 2003 ER -