@inproceedings{HusenFehrenbachMetzger2022, author = {Christian van Husen and Daniela Fehrenbach and Ron Metzger}, title = {Designing Customer Experience Value by Digital Service Twins}, series = {32nd RESER International Conference, December 8-10, 2022, Gustave Eiffel University, Paris, France}, year = {2022}, language = {en} }