@incollection{HusenGutscheAbdelRazek2022,
  author    = {Christian van Husen and Katja Gutsche and Abdul R. Abdel Razek},
  title     = {Smart Tools f{\"u}r Smart Services – Digitalisierte Serviceentwicklung f{\"u}r mehr Qualit{\"a}t},
  series = {Smart Services Band 1: Konzepte – Methoden – Prozesse},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-37343-6},
  doi       = {10.1007/978-3-658-37344-3\_16},
  pages     = {481 -- 504},
  year      = {2022},
  language  = {de}
}