@book{KnotheHerbertHusen2004,
  author    = {Thomas Knothe and Klaus Herbert and Christian van Husen},
  title     = {IT-Services : neue Wege zur professionellen Dienstleistungsentwicklung},
  publisher = {Fraunhofer-IRB-Verlag},
  address   = {Stuttgart},
  isbn      = {978-3-8167-6573-8},
  pages     = {108},
  year      = {2004},
  language  = {de}
}