@incollection{SelingerHusenFreitag2010,
  author    = {Gebhard Selinger and Christian van Husen and Mike Freitag},
  title     = {Ein Schnippchen dem Schn{\"a}ppchen – Dienstleistungen modular anbieten},
  series = {Service Engineering internationaler Dienstleistungen},
  publisher = {Fraunhofer Verlag},
  address   = {Stuttgart},
  isbn      = {9783839601488},
  pages     = {182 -- 194},
  year      = {2010},
  language  = {de}
}