@incollection{HusenZaehringer2010, author = {Christian van Husen and Daniel Z{\"a}hringer}, title = {Der Gesamtprozess}, series = {Service Engineering internationaler Dienstleistungen}, publisher = {Fraunhofer Verlag}, address = {Stuttgart}, isbn = {9783839601488}, pages = {50 -- 66}, year = {2010}, language = {de} }