@incollection{BoettcherMeyerHusen2007,
  author    = {Martin B{\"o}ttcher and Kyrill Meyer and Christian van Husen},
  title     = {Systematic development of E-Services through Co-Design of Software and Service: Results of an empirical study},
  series = {E-Services : Opportunities and Threats},
  publisher = {Deutscher Universit{\"a}ts-Verlag | GWV Fachverlage GmbH},
  address   = {Wiesbaden},
  isbn      = {978-3-8350-9614-1},
  doi       = {10.1007/978-3-8350-9614-1\_10},
  pages     = {177 -- 196},
  year      = {2007},
  language  = {en}
}