@incollection{Husen2010,
  author    = {Christian van Husen},
  title     = {Die Anforderungen analysieren},
  series = {Service Engineering internationaler Dienstleistungen},
  publisher = {Fraunhofer Verlag},
  address   = {Stuttgart},
  isbn      = {9783839601488},
  pages     = {95 -- 113},
  year      = {2010},
  language  = {de}
}